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Before your appointment
We’re thrilled you’ve chosen us for your relaxing treatment. To ensure all our clients have the best experience possible, we kindly ask for your attention to a few details before your appointment.
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When should I arrive for my appointment?A: We recommend arriving at least 5 minutes before your appointment. This allows time for any questions and ensures that any medical conditions or contraindications can be discussed for your safety.
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Can I walk in for an appointment at Indulge Beauty?Due to high demand, we recommend contacting us by phone or email to secure an appointment, as walk-ins may not be accommodated.
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How can I help maintain a peaceful atmosphere at Indulge Beauty?To ensure a tranquil environment, we ask that you maintain a peaceful atmosphere and attend your appointments solo. Please leave little ones at home during your visit to help preserve the relaxing ambiance.
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What is a Silent Appointment, and how do I request one?A Silent Appointment allows you to enjoy your treatment in complete tranquillity with minimal conversation. Simply request this option when booking, and your therapist will reconfirm on the day.
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Is there parking available at Indulge Beauty?Yes, we offer complimentary parking right outside our front door, making your visit even more convenient.
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Where is Indulge Beauty located?We are located in the heart of Whakatane on Commerce Street, opposite Countdown/Hunting & Fishing.
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What is Indulge Beauty’s rescheduling and cancellation policy?Please provide at least 48 hours' notice if you need to cancel or reschedule. Cancellations or rescheduling within 24 hours will result in forfeiting the deposit, with a minimum charge of $40 or the appointment cost, whichever is lower.
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How do I use a Gift Voucher at Indulge Beauty?Present your Gift Voucher at the time of payment. Vouchers are valid for 6 months and can only be used for services (unless stated otherwise). Vouchers cannot be used as deposits for online bookings, please find an available time online and email or call us to do the booking for you.
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What payment methods does Indulge Beauty accept?We accept cash, internet banking, EFTPOS, Afterpay and credit cards. If you’re interested in setting up a pre-payment plan, please speak with our staff.
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Does Indulge Beauty offer discounts?Yes, Indulge Beauty offers various discounts or specials throughout the year! To stay updated on our latest deals, make sure to follow our Facebook and Instagram pages. Additionally, we have a "Specials" section under our listed services on the website, where you can always check for current offers and promotions.
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Does Indulge Beauty offer discounts for Gold Card holders?Yes, Gold Card holders receive 10% off full-price manicures, pedicures, eye treatments, and facial waxing. This discount cannot be combined with other promotions or discounts.
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