Before your appointment

A: We recommend arriving at least 5 minutes before your appointment. This allows time for any questions and ensures that any medical conditions or contraindications can be discussed for your safety.

Due to high demand, we recommend contacting us by phone or email to secure an appointment, as walk-ins may not be accommodated.

For your comfort, privacy, and to maintain a professional environment, it is our policy that all appointments are attended solo. We appreciate your understanding.

A Silent Appointment allows you to enjoy your treatment in complete tranquillity with minimal conversation. Simply request this option when booking, and your therapist will reconfirm on the day.

To ensure a tranquil environment, we ask that you maintain a peaceful atmosphere and attend your appointments solo. Please leave little ones at home during your visit to help preserve the relaxing ambiance.

We are located in the heart of Whakatane on Commerce Street, opposite Countdown/Hunting & Fishing.

Yes, we offer complimentary parking right outside our front door, making your visit even more convenient.

We kindly ask for at least 48 hours' notice for any cancellations or rescheduling. If changes are made within 24 hours, a cancellation fee of 30% of the treatment cost will apply. This fee is payable upfront as a deposit when booking. During the month of December, a cancellation fee of 50% of the treatment cost will apply. Please don’t be offended when we request a deposit—it helps us ensure all clients receive the best service possible. Thank you for understanding!

We require a 30% deposit (50% in December) to secure your appointment. This helps reduce last-minute cancellations and ensures our team’s time is respected, so every client can enjoy a seamless experience. Your deposit goes toward your treatment and is non-refundable only if you cancel or reschedule within 24 hours. If you need to reschedule, please let us know as soon as possible — this allows us to offer your slot to another client. During December, deposits are increased to 50% due to high demand. Our standard 30% deposit returns in January. Thank you for your understanding — we can’t wait to welcome you and help you feel your absolute best!

If you change your mind, we're happy to help—provided the product is unopened, sealed, and in good condition. Returns must be made within 7 days of purchase. We’ll issue a credit to your account, which you can use in-store or online. Please note, we do not offer cash refunds.

Oh no! We're so sorry to hear that. If your product arrives damaged, please contact us within 7 days of purchase. Send us a description of the issue, along with photos if possible, and we’ll either replace the item or apply a credit to your account. We may ask for the damaged item to be returned to us.

We’re here to make it right! If you’ve received the wrong item, please let us know within 7 days. As long as the product is unopened and in original condition, we’ll arrange to get the correct item to you and guide you through returning the incorrect one.

You can now use your Gift Voucher to book online! Simply enter your voucher code when making your appointment. Vouchers are valid for 6 months and can be used for services unless stated otherwise. If you need any assistance, just give us a call or send us an email—we’re happy to help!

We accept cash, internet banking, EFTPOS, Afterpay, credit cards, and memberships. If you're interested in setting up a pre-payment plan or membership, please speak with our staff—we’re happy to help!

Yes, we offer fully customisable memberships designed to suit your needs. Choose from 3, 6, 9, or 12-month terms with no additional fees, and enjoy flexible payment options across any of our services. Whether you’re looking to maintain your skincare routine, brows, lashes, or a combination of treatments, we can tailor a plan that works for you. For more information or to create your personalised membership, speak with our team today. Membership Consultation https://www.wix.app/bookings/a1a61a03-c1ae-4d55-aedf-f67dc5c560b5/service/61fdc339-e318-4bc9-b90b-9b37a5925a06/details?d=https://www.indulgebeautytherapy.co.nz/service-page/membership-consultation

Yes! Indulge Beauty offers various discounts and specials throughout the year. The best way to stay updated is by subscribing to our monthly newsletter, where we share our latest promotions, exclusive offers, and beauty tips. You can also follow us on Facebook and Instagram for updates on limited-time deals and upcoming promotions. https://www.instagram.com/p/DGr6VSpN7uA/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==

Yes, Gold Card holders receive 10% off full-price manicures, pedicures, eye treatments, and facial waxing. This discount cannot be combined with other promotions or discounts.